Request to enable data port

Please fill out all information as completely as you can. Your port should be enabled within 24 hours.

Instructions for finding your MAC address in Windows 2000 or XP:

Click Start Menu, then RUN
Type cmd to get the command prompt
Type ipconfig/all
Your MAC address will be listed as the Physical Address under the Ethernet Adapter

If you have trouble finding your MAC address, please contact your local desktop support personnel or call the ITS Helpdesk at 384-HELP.

NOTICE: If you are in the residence halls you will need to leave your computer on so that it can be scanned to confirm the removal of all viruses and trojans.

Please provide the following contact information: First name:
Last name:
Organization:
Work phone number:
Email address:

If you have one, enter your RT ticket number:

Ticket numbers can be found here http://cio.uiowa.edu/ITsecurity/incident/ports.shtml Note:This is not the remedy ticket number.

What is the MAC address of the infected device that caused this data connection to be disabled?

What Building is the data connection located in?

Please use the building abbreviation.

What is the Room number where the data connection is located? What is the number of the wall jack for the data connection?

If you cannot see it, please enter "NONE".

Is the machine's software up-to-date?

I have followed the ITS recommendations for cleaning this machine and patching it against further attacks. The machine is patched to the current level, is running current antivirus software and contains no worms/trojans.

Yes, this machine is now clean. I am not sure how to do this. No. I have not done this yet.

Is there some description that you use to identify this machine in case we contact you?

For example, "Professor Smith's desktop".

What action(s) did you take to repair the machine?

Please be as specific as possible.

Additional Comments:

IT Security Office at The University of Iowa

Request to enable data port