Three CIOs from fellow Committee on Institutional Cooperation (CIC) schools visited campus to conduct a review of IT at the University of Iowa on March 26-28, 2013.
A year ago, the CIC CIOs agreed to take turns assessing an aspect of the IT environment on each campus to provide observations and valuable feedback to one another. Each institution would ask the reviewers to look at a specific area of interest on that campus. Here they were asked to look at our hybrid model of delivering services (mostly joint, some central, some distributed). We consider our community-based approach to delivering IT services a major strength of IT on our campus and wanted to know how we could build on it. We also recognize that this is a critical aspect of the IT environment at Iowa and wanted to take advantage of any opportunities for improvement that might be available to us.
The reviewers were Mark Askren, University of Nebraska, Sean Reynolds, Northwestern University, and Kevin Morooney, Penn State University. They interviewed 58 people from various ITS departments, IT colleagues from other units on campus, faculty members and researchers, and UI administrators. This cross-section of people provided a variety of perspectives, and we asked them to give honest answers about what works well and what could be improved with our setup.