The November, 2013 Faculty / Staff IT Survey was the most recent step in an assessment cycle begun with surveys conducted in 2008 and renewed in 2010, 2011, and 2012. The purpose of the surveys is to gauge campus response to IT services offered by Information Technology Services (ITS) and other campus IT service units, and to provide data for planning service improvements. The surveys are sponsored by the Chief Information Officer and the Campus IT Leaders, the group of IT directors in the colleges and campus business units.
The report below includes results from the last three years. In 2013, satisfaction with core services and support continues to be high: the top 16 satisfaction scores were 80% or better. The most notable changes in results were the continued increase in usage of and satisfaction with wireless, and the expansive growth of cloud and mobile services.
The survey was administered to all full-time faculty and staff outside UI Health Care, a total of 5,894 subjects. There were a total of 2,535 responses, compared to 1,545 in 2012 and 1,974 in 2011. The 2013 survey had a response rate of 43.0%; in 2012, the response rate was 26.4%. Respondents provided over 3,000 optional free-text responses, which ran to a total of 200 printed pages.
2013 UI Final Report (PDF, 63 pages)